ai999 Privacy Policy

ai999 is an online betting and casino platform that serves players across Bangladesh. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy sets out in clear terms what data we collect, why we collect it, how we protect it, and what choices you have.

This Policy applies to all users of the ai999 website and any associated mobile browser interface. It covers data collected during account registration, during use of the betting or casino products, during customer support interactions, and during any promotional or marketing communication you opt into. It does not apply to third-party websites that may be referenced by or linked from this platform.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and ai999.

For the purposes of this Privacy Policy, ai999 acts as the data controller in respect of all personal data processed in connection with the operation of the ai999 platform. As data controller, ai999 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how ai999 processes your personal data or wish to exercise any of your data rights described in this Policy, you may contact us using the details set out in Section 15 (Contact Us) below. All data-related enquiries are handled by our support team and, where appropriate, escalated to a designated data protection contact within the organisation.

ai999 collects the following categories of personal data from players:

ai999 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is necessary for identity verification purposes. We do not collect data about your physical location beyond the IP-based country-level information used for fraud prevention.

ai999 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through server logs, cookies, and similar technologies when you access and interact with the ai999 platform. This includes your IP address, browser fingerprint, session data, and gameplay activity.
• From payment providers — bKash, Nagad, Rocket, and Upay may share transaction confirmation data with ai999 for the purpose of crediting your account and reconciling payments. These providers operate under their own privacy policies and are not governed by this document.
• From identity verification providers — where ai999 uses a third-party service to assist with age or identity verification, that provider may share the outcome of a check and limited supporting data with ai999.
• From game providers — third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) may share session-level data with ai999 for the purposes of settling bets and resolving disputes.

ai999 uses your personal data for the following specific purposes:

• To create and maintain your player account and verify your identity and eligibility (including age verification for the 21+ requirement).
• To process deposits, withdrawals, and any bonus or promotional credits to your account.
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited activities.
• To provide customer support and respond to complaints, queries, and account issues.
• To operate responsible gaming tools including deposit limits, self-exclusion, and session reminders, and to monitor for indicators of problem gambling behaviour.
• To send you service-related communications such as account confirmations, security alerts, and changes to these policies. These are not marketing messages and cannot be opted out of while your account is active.
• To send you promotional and marketing communications about ai999 offers — but only where you have opted in to receive such messages. You may opt out at any time.
• To analyse aggregate usage patterns for the purpose of improving platform performance, game selection, and user experience. This analysis uses anonymised or pseudonymised data wherever possible.
• To comply with any legal or regulatory obligations applicable to ai999's operation.

ai999 processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual necessity: Processing your identity data, contact data, account data, and financial data is necessary for ai999 to fulfil its obligations to you under the Terms & Conditions — including enabling you to place bets, play casino games, and make deposits and withdrawals.
• Legitimate interests: Processing technical data, usage data, and communications data is carried out on the basis of ai999's legitimate interests in operating a secure, reliable, and fair platform, detecting fraud, and improving service quality. These interests are balanced against your privacy rights and do not override them.
• Legal obligation: Processing for the purposes of anti-money-laundering compliance, age verification, and responding to lawful requests from relevant authorities is carried out because ai999 is legally required to do so.
• Consent: Processing your data for marketing communications is carried out only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting support at [email protected].

ai999 may share your personal data with the following categories of third party, and only for the stated purposes:

• Payment processors (bKash, Nagad, Rocket, Upay) — to process deposits and withdrawals on your behalf. These providers receive only the information needed to execute the transaction.
• Identity verification providers — to verify your age and identity as required prior to processing your first withdrawal or at any other point deemed necessary for compliance purposes.
• Game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) — to facilitate the delivery of their games and to assist in settling bet disputes. These studios process session data under their own data agreements.
• IT and infrastructure providers — hosting, security, and platform maintenance providers who process data on ai999's behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Regulatory and law enforcement authorities — where ai999 is required by law, court order, or other legal process to disclose information. ai999 will only disclose the minimum amount of data required to satisfy the legal obligation.

All third-party service providers who process data on behalf of ai999 are contractually required to maintain appropriate security measures and to process data only in accordance with ai999's instructions.

ai999 does not store complete financial account credentials such as full bKash PINs or Nagad wallet passwords. Payment transactions are handled directly by the relevant payment provider, and ai999 receives only a transaction reference, amount, and confirmation status.

For the purpose of anti-fraud checks and withdrawal processing, ai999 retains a record of the payment method type and the partial account identifier (e.g., the last four digits of a mobile number registered with bKash) associated with each transaction. This information is stored securely and accessed only by authorised personnel for the stated purposes.

ai999 maintains a full transaction history for your account, which is available to you at any time by logging into your account. This record is also retained by ai999 for the period described in Section 10 (Data Retention) to satisfy financial record-keeping and anti-money-laundering obligations.

ai999 uses cookies and similar browser-based technologies to operate the platform, maintain your login session, and collect anonymised usage analytics. The following types of cookies may be used:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these cookies while using the platform.
• Functional cookies: Used to remember your preferences such as language settings and display options. These improve your experience but are not essential to core functionality.
• Analytics cookies: Used to collect aggregate, anonymised data about how players navigate and use the platform. This data helps ai999 identify areas for improvement. No personally identifiable information is transmitted through analytics cookies.

ai999 does not use third-party advertising or behavioural tracking cookies. You can manage cookie settings through your browser's built-in tools. Note that disabling strictly necessary cookies may prevent the platform from functioning correctly.

ai999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following general retention periods apply:

• Active account data — retained for the full duration of your account's active status.
• Transaction and financial records — retained for a minimum of 5 years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• Identity verification documents — retained for a minimum of 5 years following account closure or the date of the most recent verification check, whichever is later.
• Customer support communications — retained for 2 years following the resolution of the relevant support case, unless the matter is subject to ongoing legal proceedings.
• Technical and usage logs — retained for up to 12 months, after which they are deleted or irreversibly anonymised.
• Self-exclusion records — retained indefinitely to prevent re-registration by a player who has requested permanent self-exclusion.

When data has reached the end of its retention period and there is no legal basis for continued storage, ai999 will securely delete or anonymise the data using industry-standard methods.

ai999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ai999 platform.
• One-way cryptographic hashing of account passwords — ai999 does not store your password in readable form and cannot retrieve it. If you forget your password, a reset process is required.
• Role-based access controls ensuring that personal data is accessible only to employees and contractors who require it to perform their job functions.
• Regular internal security reviews and vulnerability assessments of the platform infrastructure.
• Segregation of player funds data from operational systems where technically feasible.

Despite these measures, no online service can guarantee absolute security. In the event of a data breach that poses a risk to your rights, ai999 will notify affected players as promptly as practicable and will take all reasonable steps to contain the breach and mitigate its impact.

You also have a responsibility to protect your own account. ai999 recommends using a strong, unique password for your account, not sharing your credentials with anyone, and contacting support immediately at [email protected] if you believe your account has been compromised.

As a player on the ai999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and specify which right you wish to exercise.

The ai999 platform is strictly for adults aged 21 and above. ai999 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register, attempt to register, or use any part of the ai999 service.

Where ai999 becomes aware or has reasonable grounds to suspect that personal data has been collected from a minor, the relevant account will be suspended immediately pending investigation. If the suspicion is confirmed, the account will be closed, all associated bets voided, and any balance returned to the payment method of record. Relevant personal data collected in error from a minor will be deleted as promptly as the investigation and any related legal obligations allow.

Parents and guardians who believe a minor may have registered on the ai999 platform should contact [email protected] immediately. ai999 will treat such reports as high priority and respond with urgency.

ai999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — such as changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — ai999 will notify registered players via their registered email address and/or by displaying a prominent notice on the platform.

Minor, non-material changes (such as corrections to spelling, formatting, or clarifications that do not alter the substance of the Policy) may be made without prior notice. The "Last Updated" date at the top of this document will always reflect when the most recent revision took effect.

Your continued use of the ai999 platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you should cease use of the platform and may request account closure as set out in the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ai999 processes your personal data, please contact our support team. All data-related enquiries are acknowledged within 48 hours and handled with appropriate confidentiality.

Email: [email protected] (plain text — not a clickable link)

When submitting a data rights request, please include your registered account username and a description of the specific right you wish to exercise. ai999 may need to verify your identity before processing the request to ensure data is not disclosed to an unauthorised person.

Customer support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).